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Are your items authentic?
When will my items be shipped?
Do you offer returns or exchanges?
How can I track my order?
What are my payment options?
Do you ship internationally?
Do you have a minimum/maximum purchase?
Do you combine shipping for multiple items?
What if my package is lost or stolen?
How long will my package take to arrive?
Why was my order canceled?
How accurate are the descriptions of the items?
Why did my order arrive in an Amazon box (or other recycled box)?


Are your items authentic?
Yes! All of the items are 100% authentic.

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When will my items be shipped?
Your items will be shipped within 48 business hours (excluding holidays and Sundays), unless noted otherwise.

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Do you offer returns or exchanges?
No. We apologize, but we do not offer returns or exchanges. In the event that your item arrives defective or damaged, please email us at hellokittyarts@gmail.com

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How can I track my order?
Once your order has been shipped, you will receive a delivery confirmation number through Paypal. You can enter your delivery confirmation number at usps.com to track your order. (U.S. only)

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What are my payment options?
We only accept Paypal at this time.

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Do you ship internationally?
No. We will not be able to ship any packages internationally at this time.

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Do you have a minimum/maximum purchase?
No. There are no minimum or maximum purchase requirements at this time. However, orders containing excessive number of limited edition/exclusive items may be canceled at any time.

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Do you combine shipping for multiple items?
Yes. All shipping will be combined and calculated by weight. You will receive a more accurate shipping quote once you check out and enter your shipping information.

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What if my package is lost or stolen?
We ship all domestic packages with delivery confirmation, which will serve as proof that your package was mailed out. If you have delivery issues, please contact your local post office for further assistance.

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How long will my package take to arrive?
Domestic packages will arrive within 2-7 business days.

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Why was my order canceled?
Orders may have been canceled for the following reasons: incorrect item description, incorrect item price, or system error. Invoices that have not been paid for within 48 hours of placing order will be canceled without notice.

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How accurate are the descriptions of the items?
We will try our best to describe each item accurately, but it is also the duty of the customer to do his/her own research of products. If the product is grossly misrepresented, please email us at hellokittyarts@gmail.com for assistance.

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Why did my order arrive in an Amazon box (or other recycled box)?
At times, especially for larger items, we may ship in a recycled box to save on shipping costs (and to be kind to our environment). We are in no way affiliated with these companies. Please let us know at the time of order, if you would prefer your order being shipped in a new box.

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Last Updated: 26 Jun 2017 15:54:21 PDT home  |  about  |  terms  |  contact
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